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Message 1 of 3

Wifi dropping every hour

Wifi been dropping every hour for the past 10 days

below is the event log as it drops, any help would be appreciated:


17:07:17, 15 Jun.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]


17:07:16, 15 Jun.PPP: Stopped PPP daemon(0,1,5)


17:07:16, 15 Jun.PPP LCP Send Termination Request (User request)


17:07:15, 15 Jun.PPP: IPCP down


17:07:15, 15 Jun.PPP: LCP down


17:07:15, 15 Jun.DSL Link Down: duration was 3725 seconds
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Message 2 of 3

Re: Wifi dropping every hour

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


enter your phone number and post results  remember to delete number

Someone may then be able to offer help/assistance/suggestions to your problem

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Message 3 of 3

Re: Wifi dropping every hour

Here below is the technical log information



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