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Message 1 of 2

another ID006 query

Hi, 

My order summary (including BT Sport Pack on Sky) says that whilst waiting for installation I can watch BTSport online.  Except I can't access it via the BT Sports app on an LG TV.  I get an ID106 error when I enter log in details.  I've uninstalled the app, changed the the password, shouted etc...   Also attempting to log on to BTSport website - apparently I need to upgrade the package - I don't understand this either, as I thought I had the top package. 

Cursory google-fu suggests answers are hidden behind DM - Can't see how to activate this. 

Help!  Thanks in advance

Smiling politely

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Message 2 of 2

Re: another ID006 query

First thing to check would be your BT ID profile - https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-...

(I know the instructions say BT TV, but it's the same for sport too)

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