broadband speed

[mgread1200]

Hi all, my go live with Fibre 1 was today  I was looking forward to it but all that has now changed, the speedsI I was expecting and promised have not been supplied I have 0.4 upload and less than thirty download. I did phone in and there was an immediate increase but short lived the smart hub 2 started to drop out every few minutes untill the upload speed was reduced to where it is now.  Can anything be done about this situation Please.

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[mgread1200]

Product name,BT Smart Hub 2
Serial number,+091299+2018005108
Fireware version,v0.21.03.07094-BT (Thu Jul 9 17:43:55 2020)
Board version,R01
GUI version,1.56 15_02_2019
DSL uptime,0 days 10 Hours 0 Mins 39 Secs
Data rate,515.0 Kbps / 32.7 Mbps
Maximum Data rate,1.1 Mbps / 35.5 Mbps
Noise margin,7.7/5.4
Line attenuation,5.5/16.7
Signal attenuation,2.1/20.7
VLAN id,101
Upstream error control,Off
Downstream error control,Off
Data sent / received,108.4 MB Uploaded / 2.1 GB Downloaded
Broadband username,bthomehub@btbroadband.com
BT Wi-Fi,Not active
2.4 GHz wireless network name,BT-QFA3ZW
2.4 GHz wireless channel,Smart (Channel1)
5 GHz wireless network name,BT-QFA3ZW
5 GHz wireless channel,Smart (Channel44)
Wireless Security,WPA2 (Recommanded)
Wireless mode,Mode 1
Firewall,On
MAC address,CC:D4:2E:EB:86:54
Software variant,-
Boot loader, 0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

up speed is very low

quiet line test?

dslchecker results?

[mgread1200]

I find the checker results impossible to copy and can't do the quite line checks untill i get a cheap corded phone. Any help on this is very much appreciated Thankyou.

[mgread1200 · Accepted solution]

Since making this post I spoke to a lady on the help line who straight away got Openreach involved they came this morning and all is now well, there was a fault on the line but his equipment would not show where it was just high resistance, he had a good look around but in the end put me on a new pair this solved all the problems and I now have a quite land line and my broadband speeds are up where they should be. Over the moon with the service I have received I had these problems for months with my last ISP.