Message 1 of 4

broadband speeds

Openreach recently did a lift and shift on my broadband, dropped from over 54mb/s to 48 mb/s is it possible to get it put back the way it was?

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Message 2 of 4

Re: broadband speeds

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

every line is different so what you got before lift & shift may not get on new line

in order for the forum members to help please can you post the stats from your router (if hub enter in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

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Message 3 of 4

Re: broadband speeds

The work was carried out because a neighbour was having problems with their broadband, this negatively affected mine.
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Message 4 of 4

Re: broadband speeds

Give DLM a chance to restore your speed.

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