digital voice handsets

[Lesley1706]

I have just been activated for full fibre broadband and digital voice and have purchased what I thought were the correct phones but they do not connect wirelessly to the hub. What phone should I have? I looked on he website and purchased Advanced phones but it doesn't have the option to connect that way. Please help

[Keith_Beddoe]

@Lesley1706 

They do not connect using wireless. There is a DECT base station inside the home hub, and this connects to the special Digital Voice phones provided by BT, as part of the order.

If you have purchased a separate phone system with a base unit, then that needs to plug into the phone socked on the Smart Hub 2.

It sounds like you have just bought a totally separate system.

These are the correct phones.

https://btsupport.custhelp.com/ci/fattach/get/5435765/1572276108/redirect/1/filename/Essential%20Dig...

https://btsupport.custhelp.com/ci/fattach/get/5436233/1572451451/redirect/1/filename/Advanced%20Digi...

[Lesley1706]

Should I have received a phone when I signed up for Digital voice as a new customer?

[Keith_Beddoe]

---

@Lesley1706 wrote:

Should I have received a phone when I signed up for Digital voice as a new customer?

---

I think so. I believe you are given a choice of phone.

See if any other forum members can clarify this.

@imjolly  Can you please help?

[imjolly]

As fa as I know you are offered 2 essential phones or 1 advanced phone free when you sign up to DV

[elderflower]

I have also had Full Fibre activated and BT sent me two "Advanced" Phone units. I follow the first two steps of the set up instructions as per the PDF link above but I have a problem linking the handset to the smart hub. There is no option to link it to the hub, it only wants to register to the charging base station. I pressed the WPS button on the hub and waited but the handset doesn't recognise it.

[imjolly]

if you go to hub manager 192.168.1.254 into address bar then if you phone number shown and purple/blue then select and you can register handsets by selecting 'start registration'

[Keith_Beddoe]

---

@elderflower wrote:

I have also had Full Fibre activated and BT sent me two "Advanced" Phone units. I follow the first two steps of the set up instructions as per the PDF link above but I have a problem linking the handset to the smart hub. There is no option to link it to the hub, it only wants to register to the charging base station. I pressed the WPS button on the hub and waited but the handset doesn't recognise it.

---

What charging base station?

All there should be are the phones, each one with its own charger that it sits in.  That is not a DECT base station.

Are you sure BT have sent the correct phones?

[elderflower]

At this moment I don't think BT have sent me the correct phones but there's only one type of "Advanced" phone as far as I'm aware (the other phone option being "Essential"). By base station I mean the cradle that the handset sits in to charge it. There's also an answering machine built in too.

In the box it came with an RJ11 cable which I can't use because there is no master socket in the house now but I don't believe that it's needed anyway as the handset should pair with the smart hub. That's how I understand it.

[Keith_Beddoe]

Sounds like the wrong phone that has been sent, as there should not be an answering machine and a lead to connect to your phone line.

This is the phone https://btsupport.custhelp.com/ci/fattach/get/5436233/1572451451/redirect/1/filename/Advanced%20Digi...