After having fttc gfast for the last few years they have been cabling our roads and pylons the last few months and we had a leaflet through the door a few weeks ago saying that fttp was ready to order. It still wasnt showing up but yesterday it showed on openreach website as being available for my address aswell as on the bt website for my address and also shows on the exchange checker.
However when logged in to bt's site it doesnt show in my packages, yesterday I spoke to someone at bt and they agreed it was all available but just that their system hadn't been updated with the packages and should update within 24 hours.
Then its still not appeared so ive spoken to someone on livechat and they have said they have had a known issue for the last few days that people on gfast connections are being told they can upgrade and that the fibre 900 shows for new customers as a " pre order installation " but pre orders arent available for existing customers. Ive never heard anything like this before - why would they have a preorder for it? And why, when the cabling is in, the leaflets are delivered, openreach website, bt website AND the exchange checker all confirm its there cant I order it?
Getting a little bit annoying now really when im being told different things everytime I talk to someone, he advised to contact openreach which I have done and am waiting for a response back.
Has anyone else had anything like this? Is there usually a gap between it showing as enabled everywhere before you can actually order it?
