how is this helpful at all to a why have broadband contracts gone to two years ?

[londonman]

how is this helpful at all to a customer ?

there is no justification for a minimum two year term for broadband

[londonman]

i have revived my renewal email for broadband and tv.. i have never seen a more confusing email

every choice seems worse

utter shambles

[gg30340]

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@londonman wrote:

how is this helpful at all to a customer ?

there is no justification for a minimum two year term for broadband

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BT are a commercial company and they have taken a commercial decision to do that and will no doubt be able to justify why they took that decision on a commercial basis. If it was not in the companies interest they would not have done it.

It is up to any potential customers or re-contracting customer to make the decision whether or not to become a customer or remain as one based upon the price, duration and terms and conditions of the packages that are on offer.

Perhaps some people like to have a two year contract knowing how much they will be paying for the next two years and not having to go through the annual ritual of re-contracting.

There is no obligation to become a BT customer. There are other ISP whose price etc may suit the potential customer better. 

[londonman]

there is also no obligation to stay as a BT customer  and BT does little to nothing to keep them 

that is why the are looking to trap them into longer contracts 

[gg30340]

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@londonman wrote:

there is also no obligation to stay as a BT customer  and BT does little to nothing to keep them 

that is why the are looking to trap them into longer contracts 

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Your choice.

[Anonymous]

Hello @londonman,

Spoiler

that is why the are looking to trap them into longer contracts 

I'm sorry BT don't trap nobody into contracts, it's clearly up to the customer to sign up. I'm a BT Fibre 2 customer and had 1 problem with BT but now they've sorted it each month my BT line is checked each month.

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Kind regards,

DanTMan64