how is this helpful at all to a customer ?
there is no justification for a minimum two year term for broadband
i have revived my renewal email for broadband and tv.. i have never seen a more confusing email
every choice seems worse
utter shambles
@londonman wrote:
how is this helpful at all to a customer ?
there is no justification for a minimum two year term for broadband
BT are a commercial company and they have taken a commercial decision to do that and will no doubt be able to justify why they took that decision on a commercial basis. If it was not in the companies interest they would not have done it.
It is up to any potential customers or re-contracting customer to make the decision whether or not to become a customer or remain as one based upon the price, duration and terms and conditions of the packages that are on offer.
Perhaps some people like to have a two year contract knowing how much they will be paying for the next two years and not having to go through the annual ritual of re-contracting.
There is no obligation to become a BT customer. There are other ISP whose price etc may suit the potential customer better.
there is also no obligation to stay as a BT customer and BT does little to nothing to keep them
that is why the are looking to trap them into longer contracts
@londonman wrote:
there is also no obligation to stay as a BT customer and BT does little to nothing to keep them
that is why the are looking to trap them into longer contracts
Your choice.
Hello @londonman,
I'm sorry BT don't trap nobody into contracts, it's clearly up to the customer to sign up. I'm a BT Fibre 2 customer and had 1 problem with BT but now they've sorted it each month my BT line is checked each month.
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Kind regards,
DanTMan64