Hi @Helen45, Welcome to the community and thanks for posting, I presume you want to set up your BT email in an email application client?
I've copied below the settings required but I'm not familiar with Libra office programmes so you may need to consult their user manual to see where to enter these settings.
IMAP settings
Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated by selecting the SSL encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet or btopenworld password
Root folder/path:
Folder separator: . (full stop)
Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.
If your IMAP client supports it, we recommend you also set up the following folders:
- Trash
- Sent Items
- Drafts
Thanks
Neil
