new BT vision Remote doesn't adjust volume or mute

[RPJ250263]

Hi Just set up my new BT vision box and the remote  won't increase ,decrease or mute the volume. I have tried resetting the BT vision Box which didn't do anything and have also followed the You view instructions for resetting the remote which again didn't do anything( Didn't  do as the reset instructions for my remote)

[NeilO]

Hi, @RPJ250263 welcome to the community and thanks for posting, have you followed the instructions to link your BT TV remote to your TV? The steps you need to follow can be found on this link.

 How do I control my TV with my BT TV remote control? 

Thanks

Neil