no internet connection for 19 days!!!!!!!!!!

[lornypops]

Hi

We have been without internet connection for 19 days.  Openreach have had 4 no shows.  I have lost count of the number of phone calls I have made 

What do I need to do to get the problem fixed.  

[Keith_Beddoe]

@lornypops 

What BT Broadband service do you have, and does your phone line work?

[lornypops]

We have BT Fibre broadband with Halo and the phone line works fine.

[Keith_Beddoe]

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@lornypops wrote:

We have BT Fibre broadband with Halo and the phone line works fine.

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Dial 17070, and check that the number that is read out, matches your own phone number.

[lornypops]

HI

It mathces

[Keith_Beddoe]

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@lornypops wrote:

HI

It mathces

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What estimated date have BT given you for the repair, when you track your fault progress?

https://support.bt.com/track/fault/?view=faulttracker

[RobbieMac]

Hi @lornypops 

Thanks for your posts and welcome back!

I'm sorry that your broadband service has developed a fault and for the missed engineer appointments.  19 days is a long time for the service to be down.  I appreciate the amount of time you have spent on the phone trying to get this resolved.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[lornypops]

We Have had 5 different dates ranging from 26/2 to today.

Todays appointment was between 8am and 1pm.

When I check the tracker this morning at 7am - the appointment was already showing as a missed appointment,  called BT again and told someone probably called in Sick!!!!!!!  so said they would book another appointment for Monday 15th March.  I expect that will also be cancelled as all the others have been.

good job I am TRYING to work from home, if I had to take time off for these so called appointments I would be more furious than I already am

[Keith_Beddoe]

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@lornypops wrote:

We Have had 5 different dates ranging from 26/2 to today.

Todays appointment was between 8am and 1pm.

When I check the tracker this morning at 7am - the appointment was already showing as a missed appointment,  called BT again and told someone probably called in Sick!!!!!!!  so said they would book another appointment for Monday 15th March.  I expect that will also be cancelled as all the others have been.

good job I am TRYING to work from home, if I had to take time off for these so called appointments I would be more furious than I already am

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Just contact @RobbieMac  as requested, as he works for BT.

[lornypops]

Already Done - thanks Keith