orange light no internet

[strange66]

I am a new BT user, when i set up my hub it always show orange light never blue

[Keith_Beddoe]

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@strange66 wrote:

I am a new BT user, when i set up my hub it always show orange light never blue

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Is your phone line working?

What type of broadband connection do you have?

[strange66]

I bought Full Fibre 300 without landline

[Keith_Beddoe]

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@strange66 wrote:

I bought Full Fibre 300 without landline

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What lights are showing on the Openreach optical modem?

[strange66]

still orange never blue

[licquorice]

The modem (ONT) not the hub.

[Starwire]

It’s a Problem with the Profile Build. You’ll need an Openreach Engineer out to have a co-op call with DCoE to rebuild the Profile.

[strange66]

pon-green  los-green  power-green  port1-green 

status-green  fault-no  charging-yellow

[strange66]

the engineer will come a month later but i want to use it now

[Les-Gibson]

Is PON absolutely steady (not a single flash)