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lesterlad
Aspiring Contributor

on ‎07-12-2020 10h29

1,204 Views
Message 1 of 4

slow broadband

Go to solution

on the last 2 days my fibre halo 1 broadband download speed has dropped from around 70Mbps to around 10Mbps today its at 9.2Mbps any suggestions looking for help to fix this problem any ideas ? i have home hub 5

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎07-12-2020 10h57

1,193 Views
Message 2 of 4

Re: slow broadband

Go to solution

@lesterlad 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎07-12-2020 11h56

1,184 Views
Message 3 of 4

Re: slow broadband

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in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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lesterlad
Aspiring Contributor

on ‎08-12-2020 10h57

1,150 Views
Message 4 of 4

Re: slow broadband

Go to solution

After close inspection of my hub I discover it has a reset option, which I activated and everything is now back to normal (70Mbps). Thanks to everyone for their help

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