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Message 1 of 10

'broadband' very slow / periodically drops

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I live in central london - SE1 - Borough market.

My BT 'broadband' speed is 3-4mbps if I'm lucky - we often find that we're unable to connect to the internet - and also see much slower line rates (using BT speed checker app) during peak times.

We've escalated this issue to BT a couple of times - and have another engineer visit scheduled.

Curious if we can realistically expect anything better than this given that it appears that connectivity is copper all the way to the exchange?

Thanks!

My router connection status is as below:-

Connection status:
 
Connection type:

Broadband (DSL)

Downstream sync speed:

4.19 Mbps

Upstream sync speed:

408.00 kbps

Network uptime:

4 Days, 3 Hours 56 Minutes

Broadband IP address:

86.167.145.184

Default gateway:

172.16.10.50

Primary DNS:

81.139.57.100

Secondary DNS:

81.139.56.100

System uptime:

4 Days, 3 Hours 58 Minutes

Serial number:

+084316+NQ90746273

Firmware version:

SG4B1000E079

Firmware updated:

23-Jul-2022

BT Wi-fi status:

Active

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Message 2 of 10

Re: 'broadband' very slow / periodically drops

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Screen Shot 2022-11-14 at 6.48.54 PM.jpg

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Message 3 of 10

Re: 'broadband' very slow / periodically drops

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At first glance your stats suggest you are on adslmax instead of the faster adsl2/2+.

Are. You using the master socket ? Is it filtered socket or using a separate filter?  Have you tried using the rest socket with a filter?  

Try quiet line test  dial 17070 option 2should be silent and best with corded phone



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Message 4 of 10

Re: 'broadband' very slow / periodically drops

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Thank you so much for you reply.

My router is plugged directly into the master socket - which is a 'master socket 5c' MK4 - would you recommend trying a filter with this?

Unfortunately I don't have a phone at hand to try a quiet line test at the moment - but will see if I can borrow one / buy a cheap handset.

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Message 5 of 10

Re: 'broadband' very slow / periodically drops

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The front of the master sometimes causes problems by not fitting correctly o you could remove it and try connecting to test socket with a filter to see if that helps 

Is it possible you are still on adslmax?  Is up speed 488kbps not 408?

Which hub version are you using?



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Message 6 of 10

Re: 'broadband' very slow / periodically drops

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BT engineer came out and ordered a replacement hub.

New hub has arrived - plugged in and set up - seeing exactly same issues 😞

Currently have sporadic connectivity - running the speed test on the BT app result in a mixture of 'unfortunately the speed test failed' and 'speed to your hub 1.2Mb Download' '0Mb Upload'

Totally fed up with this rubbish.

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Message 7 of 10

Re: 'broadband' very slow / periodically drops

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Hi @thebungler and welcome to our community.

I'm sorry you're having problems with the connection. Can you just confirm how are you connecting? Is it wireless or wired?

Cheers

David

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Message 8 of 10

Re: 'broadband' very slow / periodically drops

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Thank you for you response.

Just to provide an update - the openreach engineer traced a fault to the 'distribution box' in my building.

Unfortunately the box is not in a readily accessible location - and the engineer was unable to access it on the day he came out - the box is in a private location with restricted hours of access.

I got a (unexpected) call from another open reach engineer this morning to say that he'd picked up the job from his colleague - and that he was on his way over - however he didn't show up - and his phone went straight through to voicemail.

The saga continues ... 

 

 

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Message 9 of 10

Re: 'broadband' very slow / periodically drops

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Thanks for getting back @thebungler .

If this hasn't been sorted I'll be happy to take a look for you. I'll drop you over a private message now if you need to get in touch.

Cheers

David

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Message 10 of 10

Re: 'broadband' very slow / periodically drops

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Hi @thebungler ,

Thanks for sending over the details. I can see @RobbieMac picked this up and everything is now in order. 

Cheers

David

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