this video is not working or not available in your region

[0thello]

For the past couple of nights I've not been able to watch the Champions League on my laptop, I get the message "this video is not working or not available in your region"

[DarrenDev]

Unfortunately the enhanced player gives us very little feedback on what went wrong.  Could you try the standard player instead?  Select the channel from the TV Guide instead - does that work?

[0thello]

Yes the standard player works but obviously I'd prefer the enhanced one. So I take it there is no fix for it?

[DarrenDev]

I wouldn't say there's no fix - there must be something breaking it.  I've checked stats, and the error rate is very low (0.3%), but it's not just affecting you.

The error suggests there's an issue getting keys for the video.  Are your browser settings at default?  Do you have any privacy tools that could be blocking requests or cookies?

[0thello]

I used it for the quarter finals with no problems and nothing has changed on my laptop so I have no idea why it's happening.

[DarrenDev]

Could you try a reboot of your internet router, just to make sure it's not an issue with your current IP address? Definite edge case, but worth a go.

[0thello]

I can't find any enhanced broadcasts at the moment so nothing to test it on.

[DarrenDev]

Replays are also available in the enhanced player:
https://www.bt.com/sport/watch/enhanced-player/football/champions-league/2021/april/paris-saint-germ...

[0thello]

Yeah that works ok thanks , but  think the real test will be a live broadcast, so I'll try it again tonight.

[0thello]

Still not working