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Message 11 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

@Bobsters1 

Should be in the region of
Download 900mb
Upload 450mb

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Slightly puzzled why you are expecting 450mbps upload 

Package is 910 Download / 110 Upload.

As @Forthay has explained there are others having similar issues but don't expect to get 450mbps upload because it just won't happen.

BT_Top_Packages_May_2020.png

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Message 12 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

Hi

Yes I know now upload is 110mb or whatever its the 900 download I am now trying to resolve

Many thanks 

Bobbie 

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Message 13 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

@busterboy1  corrected to @Bobsters1  after seeing @busterboy1 note On my mistake

@Bobsters1 If you’ve tried everything then it’s time to call the FTTP Team on 0800 587 4787

Be prepared with the details of everything you’ve done, your speed test results including when and don’t take no for an answer.

I hope they can help get this fixed quickly for you.

804 Views
Message 14 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

@Forthay 

I think you should have tagged @Bobsters1  not me.🤣

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Message 15 of 15

Re: upgraded broadband to full fibre 900 but speeds very low

@busterboy1 Sorry my mistake, corrected now. Thank-you for catching it.