I have a white disk Whole Home set up which has used 4 disks successfully for some years, One of the disks was said by the App to be disconnected, although the blue light was still on constantly on the disk. I have attempted to reconnect that disk several times, including resetting to factory settings. The App says 'Found Disk', it then shows the bouncing balls for some minutes before coming up with 'Unable to find disk'.
Thinking the disk might be faulty, I have borrowed another from my son, with the same results. Sometimes the bouncing balls can last over 30 minutes until I get fed up with it.
Yesterday a second disk showed as disconnected, but I added a new disk and the App found it, downloaded upgraded software and reconnected.
Both the disks I've attempted to connect come from different network/passwords to the original network of 3. I can find no way of 'telling' the system that it is OK to connect the extra disk. Am I missing something, but there is nothing in the App or Help to tell me if I need to change the network, or how to.
