BT Extender

[JakeWhite815]

Hello.

My BT extender disc keeps turning off and I've changed where its plugged into and it keeps doing it. Do you have a solution

Thanks 

[Alex_H]

Hi @JakeWhite815,

Welcome to the BT Community

Have you been able to try factory resetting the disc and repairing it to your hub to see if it stays on after that?

Alex

[JakeWhite815]

Hello.

Yes I have done this 

[Christopher_G · Accepted solution]

OK, thanks @JakeWhite815 

Please try re-connecting them following the steps on this Fix problems with Complete Wi-Fi help page.

Let us know how you get on please.

Chris

[JakeWhite815]

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I have done all this and its just turning itself off and on 

[Alex_H]

@JakeWhite815 It sounds like the Extender could be faulty if nothing has changed its behaviour, I would recommend getting in touch with our technical team for further assistance in getting it sorted for you.

Alex