BT Premium Phone. No ringtone on handset.

[miqs]

I have the BT Premium Phone set of one base unit and two satellite handsets. I have had them for some years now and all are working perfectly except for one handset which the ring tone doesn't activate when a call comes through.  I have checked  in settings the ringer is on, the volume is on max, so what's the problem? I can make and receive calls on all units ok. Any ideas why no ringtone on one handset?

[licquorice]

Have you considered the possibility that the handset has developed a fault. Strange as it seems, devices don't last for ever.

[miqs]

Yes thanks I had. I have also contacted BT support and they advise to switch off the base unit for 5 minutes and then see if it solves it. If that does't solve the problem I will have to consider replacement, or accept the issue and ignore.