BT WIFI Booster 60% off

[Rheinler]

I received an email which I looked as if it  had come from BT asking me to fill in a survey and I would receive a 60% discount for a BT WIFi booster I filled it in and only after completing did it occur to me that it could be a spam email.  Is the email genuine or should I contact pay pal and bank to cancel transaction? 

[Colin_London]

i don’t believe BT takes Paypal for anything. The BT shop no longer exists and is the EE shop. So check with Paypal where your money has gone to as it definitely sounds suss. 

[Rheinler]

Thank you for coming back to me. I have requested a cancelation of my order with PayPal

[Christopher_G · Accepted solution]

Hi @Rheinler 

Welcome to the community.

I do agree that this sounds suspicious. I know you've cancelled that payment, which is good. I also recommend following the advice on this How to spot spam, phishing and spoofing emails help page.

There's an email address on there to forward suspicious emails to. There's also some advice to follow if you've entered banking information, to make sure that you're not targeted further.

Hope this helps.

Chris

[gg30340]

It is a scam which is doing the rounds again.

If you hover your mouse over the email address that sent it you will see it does not come from BT.com. 

You should never click on any links contained in emails unless you are 100% sure the email is from who it purports to be from. 

You should also never forward any banking details or money especially if the offer seems to good to be true or is only on offer for a short time.

You should change you PayPal password and set up two factor authentication if you have not already done it.

[DNH1]

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This is a scam. DO NOT FALL FOR THIS. Clicking on the link results in you undertaking a short, online survey then you enter your personal details email and home address and phone number and credit card details thinking you are purchasing a real BT product at a 60% reduced price.

I'm usually pretty careful but stupidly fell for this one thinking it was a genuine BT product. Fortunately I cancelled the transaction before I paid. But I had to then cancel my visa card. They still have my personal info unfortunately. I've reported the scam to government and BT phishing sites.

It may be a third market site. Visa confirmed the source is 'storecheckoutera.com' but likely its 'checkoutera.com' who get terrible reviews on Trustpilot 

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AVOID.

[Katie_B]

Hi @DNH1. 

Thanks for coming here. 

I am sorry to hear this has happened and you have entered personal details. 

You have done the right thing by contacting your bank and reporting this to BT Phishing, our teams will investigate this. 

Thanks for flagging this with us. 

Katie

[DNH1]

Hi. I can forward the rogue email if you need that. These people should be tracked and stopped. Thank you.

[gg30340]

@DNH1 

Message 4 explains how to send it to BT.

[Kimberlin]

@Rheinler  A 60 percent discount on anything would make anyone’s eyes light up, but equally it should also get alarm bells ringing. As that famous saying goes “If it looks too good to be true, it probably is”.

Problem with us humans is, we’re suckers for ‘bargains’ and often, common sense gets flushed straight down the toilet. I’m pleased for you that you realised you were effectively going to be ripped off and took action.