Hi all, I have the BT Whole Home Wi-Fi, Pack of 3 Discs in conjunction with BT Broadband (smart hub).
The Whole Home discs are set up via the app. All discs are less than 3 months old, including our main BT Smart Hub.
However, around 1-2 times per day, the "master" white whole home disc will drop, which takes the other white discs with it.
Our black BT Smart Hub remains connected and BT have run checks which shows no dropping/outage at all, so they claim its a Whole Home issue. Weirdly... around 3-6 months ago, exactly the same issue was happening with our previous set of white discs and previous smart hub, which was a lot of the reason we purchased the new equipment...!
I have done factory resets already on all equipment.
As a final comment, my son is kicked out of his Xbox (which is connected to the Smarthub, not Whole Home) on a daily basis due to connection issues... not sure if this is connected though.
Any thoughts/ideas please?
