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BrandonA
Beginner

on ‎27-03-2023 13h59

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Message 1 of 2

BT Whole Home WiFi Premium - Flashing Purple Light

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I bought my BT Whole Home WiFi Premium a couple of weeks ago.  This morning when I got up all three of my devices were presenting a flashing purple light.

I believe a flashing purple light is usually shown when the devise is undergoing a firmware update.  It’s not nearly 2pm and then light have not changed.  Is this usual?  Is it safe to turn the devises on and off again?

When viewing firmware version via the iOS app it states SGAB208326.

The devises are functionally correctly but the flashing light is annoying and it is preventing me from moving them.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎27-03-2023 15h32

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Re: BT Whole Home WiFi Premium - Flashing Purple Light

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@BrandonA 

Welcome to this user forum for BT Retail Broadband and phone customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

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