Hello,
I would be very grateful for some help please. I have a Whole Home setup with four original white discs. The primary disc is connected by Ethernet to a Sky SR203 router. I have the Whole Home app on my iPhone running iOS 18.3.2, iPad running iPadOS 18.3.2, and a Lenovo tablet with Android 10.
Recently the router and discs were powered down for about five minutes. When power was restored the router and Whole Home discs came back online and all devices reconnected to the discs. However, I can no longer access the discs on any of my phone or tablet apps. Instead, the apps ask me to turn on one disc, and I will then be taken through the setup procedure. This isn’t practical because some of the discs are in locations which are not easy to reach, and I don’t want to take them offline because I can access them from a web browser on my Macs and everything is working perfectly.
I contacted BT Devise Support and their reply was: “It appears after this loss of power the discs and app are no longer in sync, the only option from here would be to reset the discs and go through the set up procedure through the app.”
This seems to be a really cumbersome way of dealing with the problem. Any ideas would be much appreciated!
Kind regards,
Allan
