Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Holtyboy
Beginner

on ‎14-11-2023 13h56

496 Views
Message 1 of 2

BT Whole Home x Virgin Media Hub 5

Hi -I have the above set up that has worked flawlessly.

This morning I am unable to get the Whole Home disks to work (permanent red lights). VM Hub is in Router mode, I have tried resetting everything, changing disks around etc.

Can anyone recommend a fix?

0 Ratings
Reply
1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎14-11-2023 14h01

491 Views
Message 2 of 2

Re: BT Whole Home x Virgin Media Hub 5

@Holtyboy 

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

Reply