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Holtyboy
Beginner

on ‎14-11-2023 13h56

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Message 1 of 2

BT Whole Home x Virgin Media Hub 5

Hi -I have the above set up that has worked flawlessly.

This morning I am unable to get the Whole Home disks to work (permanent red lights). VM Hub is in Router mode, I have tried resetting everything, changing disks around etc.

Can anyone recommend a fix?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎14-11-2023 14h01

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Message 2 of 2

Re: BT Whole Home x Virgin Media Hub 5

@Holtyboy 

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

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