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BlueAstra
Beginner

on ‎02-06-2023 12h21

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BT Wholehome Speed?

I have a BT AC2600 Wholehome disk connected to my Virginmedia Hub3 router. I also have three other AC2600 disks around the house. Two of the disks are plugged into Sky boxes. I've noticed that on my PC (which is directly cabled to the router) I get around 270 Mb/s download and 26 Mb/s upload. However, devices connected to the Wholehome WiFi system on achieve around 140-170 Mb/s download and 22 Mb/s upload. I believe the disks are rated up to 800 Mb/s, is there anything I can do to increase the WiFi speeds ?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎02-06-2023 12h54 - edited ‎02-06-2023 12h55

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Re: BT Wholehome Speed?

@BlueAstra 

Welcome to this user forum for BT Retail Broadband and phone customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

It may also be worth posting on the Virgin Media forum to see if anyone else has the same setup.

https://community.virginmedia.com/

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