why does the persons name not come up on my BT6400 Phone when there name and number are in the phone book
Hi @georedie4711
Welcome to our community.
Is this a new phone you are using or was it previously working as expected and has just stopped showing the caller?
Lesley
No I got Four New Phones because we had BT Phones before but they were two different ones so I got the New Fast Fibre Broadband into my Property my Wife was complaining about the Old Phones that is why I got the Four Phones the same my Wife said when someone phoned on the Old phones she said the Name of the Person Phoning there Name and Number come up I did not take much notice we have the Friends Names added to the Phone Book since we got the new phones we have had the phone ring and it has gone off and it said No Number the Old Phones never come up with that Message the Call Blocker was on but even the Numbers that were in the Phone Book had to say who they were so I managed to switch that off now and they get through now I am getting to Old for this new Technology I am 80 Years Old so any Help would be very much appreciated Thanks
What do you mean ‘phonebook’ , is this the phone book contained within the handset itself , so you manually entered the name/telephone information yourself into the new phone (in the correct format ) , so the phone knows that if an incoming call from a number has an entry in the handset ‘phone book’ the phone itself can retrieve and display the name stored against that number in it’s memory.
obviously if you have new phones you need to enter this information yourself as you did with the previous handsets ….if you have manually entered your family, friends etc numbers but they don’t display the ‘name ‘ you have assigned, what does show up , the telephone number , or a message like ‘incoming call’ ?
Thanks for the extra info @georedie4711
Have you tried unplugging the phones and restarting the router? This can sometimes help with a multitude of problems so worth giving a try.
Lesley
I assume you have checked that caller display is enabled for your line.