Baby Monitor 6800 app lost photos

[katyates12]

Hi

I have the 6800 monitor with app on my phone.

I got a new phone and when I signed into this app again everything from the gallery has been lost 😞

Are these not backed up on the account?

pretty devastated at the moment as most photos I didn’t save them

Any help appreciated 

[Keith_Beddoe]

@katyates12 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

Try the product helpdesk, but I would expect the photos would have been stored within the phone itself, so you should be able to recover them from there.

Product helpdesk information

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9.00am to 5.30pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

[katyates12]

Thanks for your reply.

how do I find that sorry?

wasn't a backup option on my phone for the app.

[Keith_Beddoe]

I don`t know. Possible stored in the normal locations for photos on your old phone, it would be unusual if it was just stored within the app.

Assuming you have the same type of phone, then take a couple of pictures and see where they go to on your new phone. Then look at that same location on your old phone.

Once you have located them, it should be possible to copy them over to a PC, or send them using Bluetooth.

[katyates12]

I meant where are the product forums sorry 🙂

no you have to save the photos from the app to be stored in your normal phone photos.

which I didn’t save them all.

---

[Keith_Beddoe]

There are no product forums for BT branded products, only the product helpdesk. They may be able to tell you where the photos are stored.

Have you tried re-installing the app on your old phone, to see if you can access the photos that way, as they may be stored at another location within the phone, and the app may allow access to them?

This forum is for BT Retail phone and broadband customers, who have problems with their phone or broadband.

The BT Devices board is under the broadband category, and deals with things like broadband extenders and other broadband accessories.

[katyates12]

Okay thankyou,

nope that deletes all the data (gallery) on the app when you reinstall it

[GeorgiaK]

Hi @katyates12 ,

Did you manage to resolve this… I have the same issue after getting a new phone 😞

[katyates12]

Hey, no I didn’t 😞 seems no way the app gallery is backed up its ridiculous 😞

need to phone them I think and ask, I haven’t got round to that yet x

[GeorgiaK]

Oh that’s terrible. I hope there is… seems very odd when everything on my phone was completely backed up. 
Will share if I get anywhere with it.