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Message 1 of 3

Bt smart hub 2 and wireless disc issue

Can somebody help please we came over to bt on the 12th may which is roughly 10 days, when we joined we were on the essential fibre and our sons room has got a dead spot. BT have upgraded our broadband to the full fibre and when the upgrade happened we were sent a wireless disc  we connected it up and it had been working perfectly fine up until yesterday dinner, the main smart hub is working fine but the wireless disc isn't. We have tried to reconnect it via the ethnic cable the light goes blue but as soon as we take the lead out of the disc the light goes red, being with BT for 10 days we should not have these issues 10 days into a contract. We are now wondering whether we have made the right decision on coming over to Bt. the upgrade to the full fibre is due to go over tomorrow (27.05.22) but there should be no issues with a wireless disc packing up but it has. We spoke to someone at bt this morning and we were told yesterday by someone who works at bt that the new wireless disc would be here today(26.05.22) but it's not arriving now until Monday(30.05.22), our son needs the internet in his room as he is revising for his exams and needs a connection. We spoke to someone from BT this morning asking for a mini hub but we are not even been given one, we think this is wrong as we are supposed to have a connection in every room and we are not getting it. This is a good start to a contract when we are having nothing but issues. wireless discs are not supposed to pack up this quickly like ours has. We would like an answer  and a resolution to this problem so it does not happen again.

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Message 2 of 3

Re: Bt smart hub 2 and wireless disc issue

Have you tried a factory reset of the disc. On the rear of the disc, insert a pin into the pinhole marked factory reset, hold it for 1-2 seconds, the disc will take few minutes to reset. Once  reset try setting it up as though it was a new install?

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Message 3 of 3

Re: Bt smart hub 2 and wireless disc issue

Yes tried that and still no luck 

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