There are no other login details than the ones for the smart hub.
The only WiFi password needed is the one for the smart hub.
You do not log into the hybrid connect, only the smart hub. The hybrid connect only connects to the smart hub (via a cable or wirelessly once paired).
Your devices such as the PlayStation only connect to the smart hub.
If it is set up correctly and connected to the smart hub, the hybrid connect has a blue EE logo. To show it is connected to 4G the signal bars light up blue.
If your broadband goes down, the smart hub light usually turns purple or green. After around 2 minutes the smart hub light should go blue again as the hybrid connect starts to provide a 4G connection (max 30 Mbps).
When your broadband comes back on, the smart hub will automatically switch back to using your normal connection.
During the whole process you do not need to touch anything, unplug anything, plug in anything or enter a code in anything.
If it isn’t working this way, you can utilise another benefit of Halo3+ which is an included tech help visit to get you all sorted.
BT Home Tech Experts
