Equipment return after account holder passes away

[Nathan_A]

Hi. My father-in-law passed away in April and we cancelled the account with BT who promised to send a return box/bag for the equipment. It never arrived. Is there a way I can easily send the equipment back, not being the account holder and nor living at the address?

[gg30340]

If you call BT Billing 0330.1234.150 you can request that they send one out to you.

[barnpiece]

And make sure you get a proof of posting!

Their systems do not register returned items properly quite a lot of the time.

Richard