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Message 1 of 3

Equipment return after account holder passes away

Hi. My father-in-law passed away in April and we cancelled the account with BT who promised to send a return box/bag for the equipment. It never arrived. Is there a way I can easily send the equipment back, not being the account holder and nor living at the address?

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Message 2 of 3

Re: Equipment return after account holder passes away

If you call BT Billing 0330.1234.150 you can request that they send one out to you.

 

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Message 3 of 3

Re: Equipment return after account holder passes away

And make sure you get a proof of posting!

Their systems do not register returned items properly quite a lot of the time.

Richard

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