Halo 4G lights

[Gladimout]

I've just installed BT Smart Hub 2 + Halo (in fact 2nd Halo Device) and as with the first the 4G Lights are indicating no 4G connection (flashing red).

This time I used the BT App on my Smartphone to go through the set up process and the app ran a test which indicated that I had a good 4G signal but the Halo lights still flash red.

So are the Halo device lights not giving out accurate info or is the App just giving generic info for my area?

(My phone is rather ancient and does not have 4G, nor is it EE).

Any suggestions anyone?

Paul.

[garybs29]

Can you possibly clarify what equipment you mean, halo is just an add on & not the name for any equipment. Is it wifi discs or something else?

[Gladimout]

Sorry, I've got Smart Hub 2 broadband router with Halo. It's the seperate Halo device which has the problem

[Gladimout]

Quick update - This morning the 4G lights are steady Blue indicating a good 4G connection.

Perhaps it takes a few days for the SIM card to be activated?