Hello,
I cannot access this message, as I am prompted that I do not have sufficient privileges.
I have two Smart Monitor cameras and trying to connect the second one to a single parent unit. Any chance you could copy and paste the message here?
Thank you.
The message would have referred you to the helpdesk, as there is no support via this forum.
If your product is within warranty:
By phone: 0808 100 6554
Monday to Friday 9am to 5.30pm
Saturday 9am to 2pm
By email: Click here for email support
If your product is out of warranty contact BT's recommended agent
By phone: 0800 980 8999