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A-Taylor
Beginner

on ‎13-10-2023 16h18

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Message 1 of 2

Hub not working

Randomly yesterday my by hub 2 stopped working correctly.

it is making a very high pitched whining noise when powered and turned on, the light stays green and turns off every 30 seconds before starting again.

I’ve tried everything I could think of, unplugging it for a bit, changing what socket it was plugged in, triple checked all my wires and sockets and even tried a factory reset to see if that helped. Nothing worked and I’m at a severe loss.

is there anyone who can help me or point me in the direction of getting help? 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎13-10-2023 16h22 - edited ‎13-10-2023 16h24

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Message 2 of 2

Re: Hub not working

@A-Taylor 

Welcome to this user forum for BT Retail phone and broadband customers.

That sounds like a possible failure of the plug in switched mode power unit, or the internal voltage regulator.

Assuming you are still in a contract, you would need to ring BT and ask for a replacement home hub.

Try calling 0330 1234 150

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