I ordered an upgrade and was told some new kit would arrive. An "expert" came the next day to fit it up but the kit had still not arrived. The delivery was due last Thursday , today is Tuesday. Still not sign of the new kit. A thirty minute wait on the BT helpline. Our wi fi is still not working as it should.
was the upgrade from FTTC to full fibre FTTP? if so and you already have a SH2 router then there is no new router required. Ethernet port 4 can double as WAN port need for FTTP and you just need to change port in settings to WAN