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Message 1 of 4

Kit returned, BT not received. No tracking number

Hi I returned kit 3 weeks ago. I lost a tracking number and I am getting messages that I will be charged 50 £ . What can i do in this silly situation, once that is not my fault. 

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Message 2 of 4

Re: Kit returned, BT not received. No tracking number

You need to find the tracking number. If it was supplied by a post office which you visited go back there and see if they can access any data that can give you the number.

It is not a silly situation , and is your fault. Tracking numbers by their very name are there for a purpose. You are asking for help but you currently can't prove the kit was posted, it is only the word of a complete stranger. This is what BT would tell you. You could have sold the kit on an auction site for all we know.

Hopefully the post office can dig up the number, if they can't then you have a big problem.

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Message 3 of 4

Re: Kit returned, BT not received. No tracking number

Not my fault at all. I done my duty. Post office can’t access data even from today morning. 
Funny that’s second time BT trying to charge me .
Might come late Because of Royal Mail strike. 

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Message 4 of 4

Re: Kit returned, BT not received. No tracking number

It is taking up to four weeks for accounts to be updated after BT have received returned items.

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