BT8500 not taking messages since upgrade to FTTP

[kahoutek]

Since upgrading to FTTP our BT8500 no longer takes messages. It works as a phone and the messages are apparently recorded but the recording is not available on the answerphone. Has anyone else experienced similar issues?

[rbz5416 · Accepted solution]

My guess would be that BT Voicemail is answering before the 8500. Dial 1571 & see if the messages are there. You then need to decide whether you want the Voicemail or 8500 to take messages. I believe there are options in the 1571 menu to turn it off.

[kahoutek]

Bingo!  I changed the answer delay on 1571 to exceed the phone and all is fixed.  Thanks for your help.