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Message 1 of 3

BT8500 not taking messages since upgrade to FTTP

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Since upgrading to FTTP our BT8500 no longer takes messages. It works as a phone and the messages are apparently recorded but the recording is not available on the answerphone. Has anyone else experienced similar issues?

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Message 2 of 3

Re: BT8500 not taking messages since upgrade to FTTP

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My guess would be that BT Voicemail is answering before the 8500. Dial 1571 & see if the messages are there. You then need to decide whether you want the Voicemail or 8500 to take messages. I believe there are options in the 1571 menu to turn it off.

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Message 3 of 3

Re: BT8500 not taking messages since upgrade to FTTP

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Bingo!  I changed the answer delay on 1571 to exceed the phone and all is fixed.  Thanks for your help.  

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