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KenS1
Beginner

on ‎05-04-2024 17h03

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Message 1 of 3

My mini-hub is now surplus to requirement. How do I send it back?

I now have Halo3+, so I have hybrid connect. The mini-hub I have from an earlier Halo set-up is now no longer needed. I'd like to send it back. I still have the original box, but I don't have the address to send it to. Can you help?

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infinitywaiter
Contributor

on ‎05-04-2024 17h42

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Message 2 of 3

Re: My mini-hub is now surplus to requirement. How do I send it back?

See here: How to return and recycle your BT equipment for free

I do not subscribe, so please do not always expect a reply.
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gg30340
Distinguished Sage
Distinguished Sage

‎05-04-2024 18h00 - edited ‎05-04-2024 18h01

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Message 3 of 3

Re: My mini-hub is now surplus to requirement. How do I send it back?

Unless you were asked to send it back you may not have a returns button in your MyBT.

You will need to call BT 0330 1234.150 and request a returns bag.

Keep the Proof of Postage and Proof of Delivery per chance BT charge you for it at some point in the future.

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