Hi
I'm not sure which of the sub forums to post this but I'm a bit frustrated.
My BT whole home discs stopped working about a fortnight ago. I spent about an hour on the phone to the UK tech team doing diagnostics and the conclusion they came to was that I needed a new smart hub 2. However, they organised for an engineer to come out and the earliest appointment was today. He's just been, and lo and behold has diagnosed the problem is that my Hub isn't talking to my discs and I need a new hub. He doesn't have one on his van. I've now got to wait for a Phonecall from BT customer services to confirm I need a new hub before they will send me a new one.
How ridiculous is all of this? Lots of time wasted, BT's and mine, and my husband hasn't been able to work properly from home for 2 weeks because of the wifi strength in the rooms where he works because the discs won't connect.
Why wasn't the engineer prepped before the call out with the kit they thought he would need? Why won't they take his word for it and immediately send out a new hub without having to contact me first to confirm? I've already contacted them a fortnight ago to confirm !!!
