Power surge

[jorricles]

Did anyone experience a power surge w/c 5th May 2025. It knocked out our internal switch.

[Leanne_T]

Hi there @jorricles 

Thanks for coming to the community. 

Is everything working as it should after the power surge? 

Thanks. 

Leanne. 

[jorricles]

Nope. It caused an external fault which Openreach say they have fixed but it has fried our internal switch so we now have no internal comms.

[Leanne_T]

Thanks for coming back to me @jorricles 

Have you been in touch with our broadband team to get this looked into? If so, what did they advise?

Leanne.

[jorricles]

They came they saw and they left. Not interested in OUR switch.

[Leanne_T · Accepted solution]

I see, thank you @jorricles 

If you would like to discuss the power surge and the engineer visit in more detail, please get back in touch with the technical guides. 

Thanks. 

Leanne.

[gg30340]

Are you a business customer?

[licquorice]

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@jorricles wrote:
They came they saw and they left. Not interested in OUR switch.

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I don't suppose they are, why would they be, its not a BT or Openreach problem.

[chrisjp]

"Nope. It caused an external fault which Openreach say they have fixed but it has fried our internal switch so we now have no internal comms."

Was this a power surge in the main electricity supply? If so, and it has damaged your internal switch, then it is not the responsibility of BT (or any other ISP, or indeed Openreach) to investigate it or repair it. ISPs and Openreach do not supply electricity so are not responsible for glitches in this supply.
It could, at a stretch, be the responsibility of your electrical supplier, but I suspect you won't get much traction with that!
I'm afraid that repair or replacement of your internal switch is down to you.

[jorricles]

That much we knew already but our independent telecoms engineer suggests that something went wrong with the outside supply subsequently fixed by Openreach/BT and this caused the damage to the switch.