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Message 1 of 5

Smart hub 2

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Hi.  We have has full fibre 100 for 2 months now and all good.   Suddenly our smart hub 2 has stopped broadcasting a 5ghz signal.  All devices connected to 2.4ghz and WiFi analyser does not pick up.5ghz at all  only neighbours.   

 

Any ideas how to correct please?  I switched off smart back in January and put 5ghz band on 48, all has been good since until today?

 

Thanks 

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Message 2 of 5

Re: Smart hub 2

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If a full factory reset doesn't fix it, report it as faulty to customer services (150) and get a replacement.

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Message 3 of 5

Re: Smart hub 2

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Brilliant thank you.  I suspect it might need a replacement!!   Thanks fir speedy reply 

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Message 4 of 5

Re: Smart hub 2

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Sorry one other question...as I do think I need replacement router.   I have an old smart hub 4 in the cupboard   would this work with fttp (full fibre) please in the interim?

I know digital voice won't work but not bothered if I can get back on line?

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Message 5 of 5

Re: Smart hub 2

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Yes, if it has a WAN port which I think it has.

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