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Message 1 of 5

URGENT - need to return 4G mini hub but don't have original packaging. what do I do?!

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I've got to return my EE 4G hub after a house move however all the original packaging was disposed of in the house move. Now I need to send it back ASAP but don't want to be charged, but I have no address to post it back to, packaging / jiffy bag from BT, nothing. What should I do?

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Message 2 of 5

Re: URGENT - need to return 4G mini hub but don't have original packaging. what do I do?!

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If you call BT 0330.1234.150 you can request a returns bag and have BT send one out to you.

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Message 3 of 5

Re: URGENT - need to return 4G mini hub but don't have original packaging. what do I do?!

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The number doesn’t work… can it be ordered online?

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Message 4 of 5

Re: URGENT - need to return 4G mini hub but don't have original packaging. what do I do?!

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@sc123 

03301234150 is the BT CS number and certainly does work



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Message 5 of 5

Re: URGENT - need to return 4G mini hub but don't have original packaging. what do I do?!

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@sc123 wrote:

The number doesn’t work… can it be ordered online?


No it can't be ordered on line hence the reason you were given the phone number which does work.