We have a W60B bade and the W56H handset and unfortunately a phone needed replacing, so ordered a new one.
I went to try and log in to the online portal in order to transfer the phonebook to the handset, however the login credentials were now invalid. I initially set it up when we first got it and the password is/was saved in Chrome. However I still couldnt get in.
I tried a factory reset on the base station, unplug, 15secs, plug in, 3 lights, wait 5minutes, and power cycle, however this still doesnt allow a login through the web browser. It must be doing something as it un-registers the handset from the base and wipes the phone contact list.
I am also unable to do a base reset form the phone, as the option isnt there.
Is this a common issue with not being able to reset back to factory?
Any help would be appreciated.
Solved! Go to Solution.
Welcome to this user forum for BT Retail phone and broadband customers.
As these are IP phones, are you a BT Business customer on Cloud Voice?
This is the BT Residential Customers forum
As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Someone there should be able to help.
Edit, I see you have already posted there.