W60B factory reset and default login

[carsey]

Hi

We have a W60B bade and the W56H handset and unfortunately a phone needed replacing, so ordered a new one.

I went to try and log in to the online portal in order to transfer the phonebook to the handset, however the login credentials were now invalid.  I initially set it up when we first got it and the password is/was saved in Chrome.  However I still couldnt get in.

I tried a factory reset on the base station, unplug, 15secs, plug in, 3 lights, wait 5minutes, and power cycle, however this still doesnt allow a login through the web browser.  It must be doing something as it un-registers the handset from the base and wipes the phone contact list.

I am also unable to do a base reset form the phone, as the option isnt there.

Is this a common issue with not being able to reset back to factory?


Any help would be appreciated.

Thanks

[Keith_Beddoe]

@carsey 

Welcome to this user forum for BT Retail phone and broadband customers.

As these are IP phones, are you a BT Business customer on Cloud Voice?

[carsey]

Yeah, business through the cloud I believe.

[Keith_Beddoe · Accepted solution]

@carsey 

This is the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Specifically https://business.forums.bt.com/t5/Phone-system/bd-p/viop

Someone there should be able to help.

Thanks

Edit, I see you have already posted there.

https://business.forums.bt.com/t5/Phone-system/W60B-factory-reset-and-default-login/td-p/88396