Whole Home Premium

[chris34732]

Hi

new owner of bt whole home premium 3 discs just noticed that my disc connected to router is red but the internet is still working just done a Speedtest of 500mb

Why does this disc go red but internet still works 

im currently  using them with virgin 1gb broadband but moving over to BT broadband on Friday 

thanks 

[JohnC2]

Hi @chris34732, welcome to the forum, and thanks for your post. 

Sorry that you're getting this problem with the Whole Home Wifi (WHW) Premium product. If the problem is still happening then get in touch WHW product helpdesk and they'll be happy to help you.

You can call on: 0808 100 6116 (Mon to Fri 9am to 5.30pm and Sat 9am to 2pm)
Or drop them an email: btconnectedhome@bt.com

Cheers

John