dtr t4000 no internet connection

[phil001]

Hi all, had this box for a few years, purchased second hand when I got rid of Virgin TV. It's just used as a basic Freeview box and recorder, for which it's been ideal.

Today, it's failed to connect to the internet, nothing has changed or been messed with 

Shows as connected to my router, but then won't connect to internet.

Verified that Virgin router and Ethernet connections are working ok, by connecting to a laptop

Rebooted router just in case.

Tried a different ethernet cable

Reset Youview box, first without deleting recordings, then fully reset, now cannot even get through the setup (needs internet connection)

Still no joy

Any ideas? Assume it's time for a new box...

Unless Virgin have pushed some sort of update that is preventing the box connecting to it, but seems unlikely?

Thanks in advance 

[Les-Gibson]

Same problem here but with 2 DTR-T2100 boxes.

I can ping both boxes fine so the network connection is there but both boxes report that they are not connected to the internet with error code YVM104.

I've no idea what the cause is but I'm as sure as I can be that it's not local

[Keith_Beddoe]

As you are not a BT or EE customer, then support is unlikely here. It may be worth looking on the Virgin Media forum to see if anyone else is using the dtr t4000 on their service, and whether its still working, or if the connection to the server has been terminated.

[phil001]

Thanks for the reply 

I've seen multiple posts now, people having the same or similar issues, so it's got to be related to the box rather than my internet service (which is working fine in every other respect)

Understand what you are saying, but I'll just 'watch this space😁)

If it's dead then it's dead, and I'll look for an alternative soon

Thanks 

[Les-Gibson]

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@phil001wrote:

Thanks for the reply 

I've seen multiple posts now, people having the same or similar issues, so it's got to be related to the box rather than my internet service (which is working fine in every other respect)

Understand what you are saying, but I'll just 'watch this space😁)

If it's dead then it's dead, and I'll look for an alternative soon

Thanks 

---

On the contrary, it sounds more like a gateway problem.

Try going into settings and checking the broadband connection from there every now and then, chances are it will start working when the problem is resolved

[phil001]

Ok thanks, appreciate the reply 

Unfortunately I already reset the box hoping to resolve the issue, but I will try the setup procedure again periodically to see if it will connect

Thanks 

[Les-Gibson]

@phil001 

Just to let you know that my boxes are working now, it might be worth trying yours again

[phil001 · Accepted solution]

Thank you, now up and running again!