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Message 1 of 8

BT Digital Phone stuck on Synchronising Handset Data X42-F81

2 of my handsets are stuck in a loop stating "Synchronising Handset Data", no amount of battery removal, pressing the red button or resetting the hub will stop them, I might as well throw them out.

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Message 2 of 8

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

Have you tried replacing the batteries with just ordinary alkaline just to test as long as not inserted on charger.  Even though existing batteries show charge they may be faulty and given incorrect reading. If phone work then just replace batteries with new rechargeable batteries



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Message 3 of 8

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

Hi @herrbohnen   Battery removal is no good, they need new rechargeable batteries. Common problem. 

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Message 4 of 8

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

Bought and fitted new batteries, still the same

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Message 5 of 8

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

In the bin they go then  🙄

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Message 6 of 8

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

did you try resetting the SH2 now you have new batteries in the handsets?



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Message 7 of 8

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

Yes and yes
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Message 8 of 8

Re: BT Digital Phone stuck on Synchronising Handset Data X42-F81

It's a pity they don't have a reset pin hole like other devices 

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