why is my wifi disc not pairing with my hub 2

[Rita3]

I have tried everything, but the disc will just not pair with the hub.  Please can you help

[licquorice]

Does it pair if you try when it is next to the hub?

[Keith_Beddoe]

@Rita3 

What colour disc is it, as only the black BT Complete Wi-Fi discs will pair with the BT Smart Hub 2.

The BT Whole Home ones (white) are not compatible.

[Rita3]

Hello Licquorice, Thank you for your reply.  I have tried it next to the hub, but it just will not pair.  It is a business hub 2 with a black wifi disc.  I have tried another disc but that is the same.  

[Rita3]

Hello, It is a black disc.  I have tried another black disc, both next to the hub but they just will not pair.

[licquorice]

I have no idea if the disk will pair with a business hub. Are you a business user, if so , you need to post on the business forum here  where you will get assistance.

[Rita3]

Thank you licquorice.