Email syncing issues

[jlu]

Hi

I can’t send emails from my BT email app as it says something about syncing. The issue never resolves and emails sit in Draft or Outbox. I pay £7.50 a month. Please can you advise? Many thanks. 

---

[Leanne_T]

Hi there @jlu 

Thanks for coming to the community. 

Can you try the steps in the BT Email: Trouble sending or receiving emails? help page to see if you can send an email using webmail to yourself and let me know how you get on? 

Thanks 🙂

Leanne.

[jlu · Accepted solution]

Thanks Leanne. BT told me yesterday that I needed an iPhone 11 to ensure the App worked properly. I only have an iPhone 10. I’m going back to the browser version and I also need to clear the cache. Thank you. 

[gg30340]

Set up and use the Apple email app that came with your phone and delete the BTMail app.

[jlu]

Thank you