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Message 1 of 2

Email verification

Hi my App has been working for a long time occasionally asking to login again. Yesterday I had a similar request .. so entered  my password it then asked me to verify by having a code sent to phone or email

both email and phone had *** in  place of letters/ numbers   I asked fir the code to be sent to the phone and entered th code .. it then got in a loop asking to be verified again 

it was only then that I noticed that the email suggested ended with @tmail.link   I haven’t asked for the code to be sent 

Anything I can do atm .. I was on hold to BT yesterday for an hour before getting cut off at home time ?

thanks for reading 

 

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Message 2 of 2

Re: Email verification

BT have added two factor authoristaion to their systems that requires a PIN being sent to your chosen device when you try to log on.

Did the request come from the app or was it an email requesting you click a link and enter your details?

Are you able to log onto your MyBT using a web browser instead of the app?

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