@markfairbrass To be fair, BT no longer offer email to new customers.
I learned long ago when I was with TalkTalk, that having a ISP email service was far more trouble than it was worth and once I'd left them (nearly two decades ago I think, I went to Outlook which at some point, my email address was hacked and then Gmail and then for the last 6 years, Protonmail. Out of all of the email providers I've ever used, Protonmail has been without doubt, the best of the lot, zero spam, zero problems, access no problem, no ads, no tracking. Yes, I pay for it, but it's almost 2/3's less than the cost of BT's Premium email service.
There are plenty of BT email customers who will undoubtedly disagree with your assessment of BT's email service and as far as they are concerned, BT email doesn't cause them any problems whatsoever, though I'd be inclined to take that with a pinch of salt, especially after reading some of the hundreds of threads on this very forum consistently complaining about the email service. But, as I'll no doubt be reminded by the utter faithful, it probably only affects a tiny minority of customers out of several million apparent customers with email accounts.
I realise for many folks, switching email provider is considered just too much of a hassle, but I've done it more than once. Yes, it's a pita, but once done, it's done. It's also extremely cathartic, getting rid of hundreds of contacts and literally thousands of emails that just become useless after a certain amount of time anyway. Just yesterday (at time of posting), I cleared out almost 600 emails some dating back to 2019. I don't even know myself why I let it get out of hand, but that's life.
